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D light Design Marketing Channel Strategies in India Case Solution

Solution Id Length Case Author Case Publisher
2811 1854 Words (8 Pages) Anne Coughlan, Benjamin Neuwirth Kellogg School of Management : KEL876
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The case study talks about how an international company, D.Light Design, which deals in alternative sources of energy and power, is trying to enter an altogether a new market of India. There exists a great potential for d.light as India is an emerging economy and has a growing population, however, it also poses serious challenges which need to be thoroughly discussed and assessed before full-fledged operations are started. These challenges are related to environmental issues, the general demographic of India, and the lack of knowledge and literacy, which poses a noteworthy trial for the company. Since, the company would be targeting the rural side of the country, which has the lowest literacy rate, making the locals understand the products and making them aware of the business solutions would be one of the main contests. Hence, there are various marketing techniques that are discussed to cope up with the limitations which d.light would face on this side of the world.

Following questions are answered in this case study solution:

  1. What channel alignment constraints face d.light as it thinks about how to establish a channel structure in India? List and describe any legal, environmental, and managerial constraints.

  2. For rural consumers in India, discuss how these channel alignment constraints lead to demand-side misalignments if the company sells through the:

    a. Rural entrepreneur channel, and link these misalignments to constraints (legal and/or environmental and/or managerial).

    b. Village retailer channel, and link these misalignments to constraints (legal and/or environmental and/or managerial).

    c. Centralized shops channel, and link these misalignments to constraints (legal and/or environmental and/or managerial).

    d. Conclude from this analysis what d. light’s channel structure should be. Which route(s) to market should be its highest priority? Why?

  3. Using the figures in the case, can d.light "do well" (i.e. be profitable) as well as "do good" (i.e. improve lighting access for the rural poor in India) with the cost structure and current personnel and overhead investments in place in India?

Case Study Questions Answers

1. What channel alignment constraints face d.light as it thinks about how to establish a channel structure in India? List and describe any legal, environmental, and managerial constraints.

There are a number of constraints faced by d.light when entering the Indian Subcontinent, some of which should be carefully analyzed by the company, before full-fledged operations are initiated; some of which constraints are the following:

  • Legal: The d.light corporation will not be subject to any significant legal restrictions for beginning a commercial activity in India or by entering into an agreement with the “channel and market” associates to gain admission to the retail outlets. For example, the company need not capitalize a set amount of money before beginning operations in this side of the world.

  • Environmental: This restriction essentially depends on any requirement of the industry, structure, and customers over whom the corporation has no direct influence or interaction. It should be noted that the company's “short to medium” term operating periods are the only ones subject to this restriction. Furthermore, between the urban and the countryside residents in the country, there is a significant income disparity. For those who live in rural areas, farming is their primary source of revenue. Farming would experience poor harvests at various points during the year due to the weather conditions. Hence, it's possible that rural residents lack the resources to purchase the company’s products. A sudden revenue crisis will result for the business as a result.

  • Managerial: The general principles and guidelines that each participant of the channel has taken into consideration are also included in this restriction, or it would be a result of another participant's skills imposing these restrictions on the “distribution channel”.

Apart from that, the subpar transportation set up in the country is a critical issue. The argument makes the point that India's transportation system is subpar. Building an effective transportation system is challenging, particularly in village-side locations. For the company, it may be challenging to proficiently distribute its products and market them to customers in rural areas due to inadequate substructure. Consequently, it will increase delivery charges whilst affecting the revenue of the company.

The other vital element is the absence of coverage on national television. It is well known that brand recognition and product elevation are crucial factors when a business arrives at a novel place. These two items must be the company's main priorities if it wishes to sustain and thrive in the local market. The country’s broadcasting viewership, sadly, are limited, which results in a limitation. In reference to the data provided, just 63% of countryside Indian houses make use of radio, 48% use TVs, and 39% read magazines and papers. The circumstance can result in subpar promotion in the village side. As a result, this may have an unswerving impact on the business's reputation and product perceptibility and distinguishability.

2. For rural consumers in India, discuss how these channel alignment constraints lead to demand-side misalignments if the company sells through the:

a. Rural entrepreneur channel, and link these misalignments to constraints (legal and/or environmental and/or managerial).

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