A Popular HR Chief Burned To Death People Management Dynamics At The Indian Subsidiary Of Suzuki Ltd Case Solution

Moreover, top management has adopted the ethnocentric style during tense situations, which led to cross-cultural complications. Alongside negative aspects, some positive aspects of cross-cultural issues were also reflected in the case. The tense IR climate in Manesar due to cross-cultural barriers led top management to take effective measures. The parent company sent Japanese executives to closely monitor the work-related activities in the Manesar plant. Frequent visits to the plant were done to improve the communication and industrial relations with workers and union leaders. Trainings were provided to enhance the managers’ cross-cultural intelligence with a focus on spiritual, behavioral, and mental wellness. 

2. What led to the IR breakdown at the Manesar plant? How could a wiser leadership have prevented this from happening? 

There were several causes behind the IR breakdown at the Manesar plant. Manesar workers were mostly young aged, and they were not satisfied as they were receiving lesser wages as compared to Gurgaon workers.