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A Popular HR Chief Burned To Death People Management Dynamics At The Indian Subsidiary Of Suzuki Ltd

Solution Id Length Case Author Case Publisher
2020 397 Words (2 Pages) Debi S. Saini University of Hong Kong : HK1081
This solution includes: A Word File A Word File

Several negative aspects of cross-cultural issues were observed in this case. Firstly, the upper management of the parent company Japan Suzuki has inadequate knowledge of Indian culture. Before the Manesar incident on July 18, 2012, there was no effective intercultural communication between top management and workers as the company paid no attention to industrial relations (IR).

Following questions are answered in this case study solution:

  1. Discuss the negative and positive aspects of cross-cultural issues in this case. 

  2. What led to the IR breakdown at the Manesar plant? How could a wiser leadership have prevented this from happening?

Case Study Questions Answers

Moreover, top management has adopted the ethnocentric style during tense situations, which led to cross-cultural complications. Alongside negative aspects, some positive aspects of cross-cultural issues were also reflected in the case. The tense IR climate in Manesar due to cross-cultural barriers led top management to take effective measures. The parent company sent Japanese executives to closely monitor the work-related activities in the Manesar plant. Frequent visits to the plant were done to improve the communication and industrial relations with workers and union leaders. Trainings were provided to enhance the managers’ cross-cultural intelligence with a focus on spiritual, behavioral, and mental wellness. 

2. What led to the IR breakdown at the Manesar plant? How could a wiser leadership have prevented this from happening? 

There were several causes behind the IR breakdown at the Manesar plant. Manesar workers were mostly young aged, and they were not satisfied as they were receiving lesser wages as compared to Gurgaon workers.

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