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Harley Davidson Motor Co Enterprise Software Selection Case Solution

Solution Id Length Case Author Case Publisher
1673 380 Words (3 Pages) Robert D. Austin, Deborah Sole, Mark Cotteleer Harvard Business School : 600006
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The most significant part in assessing the providers is the functionality and the related training. The company Harley-Davidson’s management however from the start had focused that proposal should not struggle for superior functionality than the company required but then it evaluated and ranked the finalists on functionality. This was a confused signal point of misunderstanding but other points were not.

Following questions are answered in this case study solution

  1. Introduction

  2. Claim

  3. Facts / Grounds

  4. Warrant

  5. Assumptions

  6. Rebuttal

Case Analysis for Harley Davidson Motor Co Enterprise Software Selection

2. Claim

The company should select Provider 1 to support its Supply Management Strategy project. 

3. Facts / Grounds

Provider 1“representative asked appropriate questions, they clearly acknowledged Harley-Davidson's values, and seemed comfortable with the casual but competent Harley-Davidson style” (Sole, Cotteleer and Austin, 2003; p. 11).

Provider 1 made a written proposal that tailored perfectly to the entire requirement set from the company in the RFQ document and also addressed the SiL’K team’s issues in detail.

They did not offer best form of functionality and neither did they offer “web-enablement' directly but its team proposed integrating a partner solution" (Sole, Cotteleer and Austin, 2003; p. 11). Provider 1 was also alert of the change management problems that could result from making the changes that the company required.

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