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Walmart from China to India Case Solution

Solution Id Length Case Author Case Publisher
1434 728 Words (3 Pages) Rajeev Kohli, Alonso Martinez Columbia Business School : CU71
This solution includes: A Word File A Word File

The company is a market leader in the USA owing to its customer-focused strategy and tracking demand in real-time. Wal-Mart’s success is pivoted on its root philosophy of offering greater service to customers at lower prices. This requires advanced technology, developed distribution network, and highly organized storage spaces – all at low costs. This is made possible through forming a strategic relation with suppliers. The company’s capabilities developed over time through delivering higher value at lower prices, and through investment in human resources via training and development programs, as well as in supplier networks. The founder, Sam Walton, also made associates partners to build their confidence. The associates, in turn, were responsible for delivering a great customer experience.

Following questions are answered in this case study solution:

  1. After reading the case, consider the history of Walmart in the United States. How did the company develop its leading position in its home market? How did their capabilities evolve over time? For this question, feel free to seek out information beyond the case (just for their historic success in the US). 

  2. What are the key differences between the US, China, and India markets? Identify the critical CAGE factors that matter most for Walmart. What can we learn by using CAGE to consider Walmart’s strategy across these three markets? 

  3. What do you make of the long-term lack of profitability for Walmart China? Should this inform the decisions being considered in India? Why or why not? 

  4. What should Walmart do in India and why? 

Case Study Questions Answers

2. What are the key differences between the US, China, and India markets? Identify the critical CAGE factors that matter most for Walmart. What can we learn by using CAGE to consider Walmart’s strategy across these three markets?

The US market had ease of access to transport as well as increased consumer spending. Wal-Mart offered the high paced consumers a one stop shop for all their daily needs and demands. In contrast, the Chinese market was differentiated into rural and urban segments, with retail habits varying across the two divides. The rural segments patronized local vendors, whereas the urban shoppers sought the highest quality for the lowest price. The Indian market, in turn, depended not only on the consumer’s income but also on access to transportation, payment, and storage options. The shopping habits were also built around the cultural web of the society.

The CAGE factors that mattered most to Wal-Mart included that of culture, leading to differences in consumer behaviour and habits across different geographies. Wal-Mart also had to be aware of administration issues including the legal and political environment which differed across all three geographies in terms of government regulations, FDI rulings as well as credit financing and labour and employment laws. The political stability and political relation with the USA were also critical for successful operations.

The CAGE framework allows a deeper analysis of Wal-Mart’s strategy to enter different geographies, and its ability to deal with different challenges that each presented through anticipation. It also highlights that careful attention to each of the external factors allows a more successful expansion and entry strategy into a foreign land.

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