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Walmart from China to India Case Solution
At present, Walmart has been dealing with business customers only via its cash and carry format; however, after ease in investment policies for international retailers, Walmart has the option of opening itself on the wholesale front for general consumers. But the company has to be cautious in its strategy as the new conditions require diversion of 50% investment towards back-end development. The low margin – high volume strategy will not be achievable since the beginning because of difference in socio-cultural behavior and poor infrastructure of the country; therefore, the ideal approach would be to go forward with mid-sized stores – approximately 50,000 square feet – in second and third tier cities where the competition is relatively less present. In addition to this, a complimentary approach would be to acquire local retail stores rather than investing time and money of building new ones. This strategy would allow the firm to benefit from the existing setup of local firms. In parallel, Walmart can invest towards infrastructural development so as to reduce its supply chain management cost and increase its efficiency.
Following questions are answered in this case study solution:
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After reading the case, consider the history of Walmart in the United States. How did the company develop its leading position in its home market? How did their capabilities evolve over time? For this question, feel free to seek out information beyond the case (just for their historic success in the US).
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What are the key differences between the US, China, and India markets? Identify the critical CAGE factors that matter most for Walmart. What can we learn by using CAGE to consider Walmarts strategy across these three markets?
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What do you make of the long-term lack of profitability for Walmart China? Should this inform the decisions being considered in India? Why or why not?
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What should Walmart do in India and why?
Case Study Questions Answers
1. After reading the case, consider the history of Walmart in the United States. How did the company develop its leading position in its home market? How did their capabilities evolve over time? For this question, feel free to seek out information beyond the case (just for their historic success in the US).
Walmart, since its early days, has focused on a clear and unique selling proposition, which was everyday low prices. In order to provide its customers with a unique offering, the company had to leverage its strategy at multiple fronts such as distribution & logistics, procurement, lean operation, corporate strategy, marketing, availability of goods, relationship with suppliers, information technology, etc. (Parnell & Lester, 2008). Walmart always had thin margins due to its low price strategy; therefore, it was obvious that the high volume would be the goal. However, to ensure that the same strategy is not replicated by any of its competitors, the company had to constantly improve its operation by taking measures, which were unprecedented in the retail industry. Today, Walmart is the largest retail chain, in the world but to achieve this milestone, the company had to evolve its capabilities over time. For instance, in 1980s, it moved towards Vendor Managed Inventory system allowing smoother flow of inventory; low overhead cost in terms of utility as well as, human resource; leveraging its strong negotiation power against suppliers; expansion in international markets, etc. (Soderquist, 2005).
2. What do you make of the long-term lack of profitability for Walmart China? Should this inform the decisions being considered in India? Why or why not?
As apparent from the above CAGE Distance Framework that there is a considerable difference in two countries. Though, the top management had an idea about these socio-cultural and politico-economic differences but they were not informed about their gravity and its implications, which is why it took longer than usual for them to turn positive. However, the company has learnt its lesson from its experience in China, which is why it is in a better position to formulate strategies and adopt policies so as to succeed in the Indian market. In addition to this, it already has a joint venture with Bharti Enterprises, which has not proven to be entirely profitable as yet, but has given them an insight of Indian market.
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