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Zara The Capabilities Behind The Spanish Fast Fashion Retail Giant Case Solution

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The source of sustainable competitive advantages is supply chain and innovation for Zara. Both are critical factors for long term success in the fashion world. The areas where Zara needs to focus most are utilizing the unexploited competitiveness of its sales strategy. Fashion marketing has a direct influence on consumer demand (Jamal & Misra, 2014). The strategy needs to be more aggressive and direct. Perhaps Zara can engage its customers through some software and gauge their preferences. It will also reduce the chances of human bias and error and make it more costly and inimitable. 

Following questions are answered in this case study solution:

  1. Complete the VRIO assessment based on the various resources to determine their level of competitiveness from the four VRIO factors (yes or no). 

  2. Provide a determination for each element as to the implication for competitiveness: disadvantage, parity, temporary advantage, or sustained advantage. Why?

  3. Based on your determinations for criteria for competitiveness, discuss the implications for Zara. What should they build on, and how and what areas need actions or tactics?

Case Study Questions Answers

1. Complete the VRIO assessment based on the various resources to determine their level of competitiveness from the four VRIO factors (yes or no). 

Resource/Capability

Valuable?

Rare?

Difficult to Imitate?

Organized so difficult to substitute?

The implication for competitiveness- Level of competitiveness

Management of internal capabilities & resource

 Yes

 No

 No

 Yes

Efficiency and time saving

Brand name and reputation

 Yes

 No

 No

 Yes

Credibility among customers

Innovation and design ability

 Yes

 Yes

 Yes

 Yes

Competitive advantage

Supply Chain/Logistics

 Yes

 Yes

Yes

 Yes

Customized products delivery in less time

Commercial sales specialists

Yes

Yes

No

Yes

Knowledge about customer's taste

Online Strategy

 Yes

 Yes

 No

 No

Unique

Management of internal resources, including Human resources, is valuable for the firm. Zara has leveraged its resources to gain a competitive advantage. The model that Zara is operating is providing fast fashion to customers before anyone else. The fast pace cannot be maintained without leveraging internal resources and capabilities. The practice is very crucial and valuable for business success. Although it's not very rare or difficult to imitate as many successful brands do the same. The brand name and reputation is also precious but again not very rare or difficult to imitate. Innovation is the most crucial component of business success and growth (Tohidi & Jabbari, 2012). It is also rare and difficult to substitute, and many business fail in this particular dimension. The supply chain is another critical area that makes or breaks a business. The right product should be delivered at the right time for business success (Abdul, Mia, Islam, & Csca, 2017). Zara has used that to control the supply chain elements, like maintaining the supply of basic clothes and their dyeing. The strategy of using sales specialists to gauge customer preference is also rare and valuable as few organizations go to that length to connect with the customers. The online sales strategy is pulling instead of push, and it is unique as customer follow the brand will entirely for its creative fashion and designs.

2. Provide a determination for each element as to the implication for competitiveness: disadvantage, parity, temporary advantage, or sustained advantage. Why?

  1. Management of internal capabilities & resource: Temporary competitive advantage, it is valuable but not very difficult to imitate neither rare.

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