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Caroline Regis at Excel Systems Case Solution

Solution Id Length Case Author Case Publisher
2846 1445 Words (6 Pages) Anthony J. Mayo, Michael J. Roberts Harvard Business School : 915515
This solution includes: A Word File A Word File

 Despite financial difficulties and rising competition, the CEO of a mid-sized technology business, Caroline Regis, responded negatively to a plan that proposed outsourcing certain functions. Her anger stemmed from her worry about the situation's implications for the company's culture and the morale of her staff. She tried to find a compromise that would work for the company and its employees, but she acknowledged that money was a major factor in the final choice. Caroline might have handled the situation better if she had been more honest about the problem, supportive of workers who were affected by it, communicative with stakeholders, evaluative in her planning, and strategic in her execution. The company's performance and the happiness of its workers may be maintained despite the change brought about by choice to outsource some tasks with the aid of these activities that were implemented after the decision was made to outsource those functions.

Following questions are answered in this case study solution:

  1. Why did Caroline Regis respond in the manner she did to the outsourcing proposal? (Put yourself in her situation, intellectually and emotionally.)

  2. Could she have done anything differently? If yes, identify specific incidents and behaviors that transpired, and be specific in how she could have handled these situations differently.

  3. What should she do now?

Case Study Questions Answers

1. Why did Caroline Regis respond in the manner she did to the outsourcing proposal? (Put yourself in her situation, intellectually and emotionally.)

If I were Caroline Regis, CEO of a medium-sized technology business, and we were having a talk about outsourcing, I would have several choices from which to choose. To begin, I would conduct extensive research on the advantages and disadvantages of outsourcing, paying close attention to any possible cost reductions. I would begin by conducting an in-depth analysis, during which I consider the possible savings and the entire cost of the shift and the effect it would have on the company's long-term financial health. Outsourcing may be a viable choice for businesses if it allows them to reduce expenses without sacrificing product quality or client pleasure.

If I were in charge of human resources here at the firm, I'd be worried about how this will affect our present team. Keeping morale and motivation strong among employees should be a primary priority in light of the various potential outcomes that might occur as a direct result of outsourcing, such as the loss of jobs or the reassignment of tasks. If I were to do a comprehensive study of its impact on the workforce, I would investigate whether the advantages exceed the disadvantages. In particular, I would examine how outsourcing quality control and service monitoring will affect the company's quality assurance practices. Both before and after the change, this will be carried out. Protecting the company's name and ensuring its clientele's needs are met requires intensive investigation into the history and credentials of every possible outsourcing partner. This is done to ensure that buyers' demands are being fulfilled.

If I were the CEO, I would show unwavering commitment to the company's workers' welfare and its long-term growth. If it were up to me, I would prioritize their well-being above all else and work to mitigate any harmful side effects of outsourcing. Protecting the company's heritage, customs, and guiding principles would also be a top priority if I were to be elevated to the head of human resources. My final choice will be based on carefully weighing cost, impact on staff, and ability to maintain quality and service levels. I'll base my choice on this evidence. If I were in charge of making a choice, I would weigh all of the considerations and come to a conclusion that aligns with the organisation's core values and long-term objectives.

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