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Drishti Eye Centre Managing A Sales Force Case Solution

Solution Id Length Case Author Case Publisher
2081 383 Words (3 Pages) Rajeev Kumra Ivey Publishing : W17129
This solution includes: A Word File A Word File

The problems revolve around the lack of compatibility in a sales team of a particular area, as discussed in the case. In the Uttar Pradesh area, issues have arisen between important members of the sales team, and there has been accusation by a sales team member that he is treated unfairly by his superior in the company. 

Case Analysis for Drishti Eye Centre Managing A Sales Force Case Solution

This has negatively impacted the working atmosphere of the company, and the gravity of the issue is such that a legal notice has been served to the company by the employee. This has particularly troubled the owner of the company.

2. It is recommended to the owner of the company that he should take strict action against the superior, who was responsible for this incident. At the same time, the owner should deliver a strict warning to the employee, who has nonetheless committed an inappropriate act. He should ensure that such an amateur action is not repeated, and for that, he should develop a cordial relationship is developed with the union, and also to incorporate suitable measures recommended by the union for the betterment of employees.

3. A dual concern model of conflict resolution is applicable in this situation.

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