Ericsson Transforming Organization Through People Support Case Solution

1. Describe the Context for Change Here - External and Company-Wide Context. What are the Issues / Gaps / Deficiencies that Company is attempting to Address? 

There are several aspects of change that are taking place in Ericson at the present time. First, they are trying to expand their business horizons to services sector; particularly in the cloud services, TV and media and other IT solutions like support software. Then for the function of Human resource management, they are trying to shift to a more centralized process that incorporates involvement of all employees through the means of modern technology.

As stated in the case, strategy always clashes with the company’s culture. The main issue that Ericson is trying to address is that its different divisions are used to their independent strategies of HRM. Now to follow a centralized strategy, the managers will have to alter their leadership style to fit the standardized strategy of Ericson (Vera & Crossan, 2004). Further, the business sector and technology evolution of the company makes it imperative to recruit new talent, develop the competencies of current employees and create a diverse talent pool of employees (Bartlett & Ghoshal, 2002).

2. Identify the Major Change Agents in this Case and the Relevant Stakeholders in this Change Effort. What is the Fundamental Goal of this Change Effort and what is the Rationale behind It?

This change effort is a top to bottom approach by Ericson. Hence, the major change agents, in this case, are the executive leaders and managers who have to bring together their subordinates on the platform of collaboration and integrated communication (Morrison & Phelps, 1999). The most relevant stakeholders in this case are the company's shareholders as the strategy is devised to improve company's market performance (Hillman & Keim, 2001). Then the customers which are at the core of this transformation strategy.