House Hearth and Home Managing Leadership Change Case Solution

1. Contrast the different approaches Dan Boyd and Wesley Simpson take with low-performing employees. Which do you this is more effective? 

Dan Boyd was more direct with his staff members who were underperforming. He actively participated in the process and spent time interacting with his employees. He led his group as if he were a leader, motivating and inspiring them daily. Boyd made an effort to inspire everyone by reminding them of their responsibilities and roles in the project. He made sure to stress how important it was to fulfil every customer's order. It was all about making you appear responsible and maintaining the "brand's" reputation. Things didn't just happen, and there were a lot of chances to make the customer even more enthused. Boyd had first-hand experience of what it was like to ignore what was actually important and continue working under the assumption that "stuff happens" and that the only thing you should be concerned with is completing the task at hand. His primary concern was ensuring that each week's order was processed quickly before moving on to the next task.

Wesley Simpson, on the other hand, was your typical manager. He didn't try to change anything or give the organization constructive criticism. H preferred to maintain equilibrium and kept a low profile no matter what was going on. Simpson did not offer any support to his teammates. He only gave them a day's work to do and didn't say anything else. Because of his indirect approach and lack of motivation, his staff occasionally felt apathetic. Boyd's approach to the workload was completely different from Simpson's. Boyd was centred around getting each request that came in for the week filled prior to happening to the following assignment, yet Simpson was just worried about continuing on. When the time came, Simpson refused to confront his staff about their poor performance. Because he was naturally avoidant, he wanted to steer clear of any potential argument.

It feels that Boyd's strategy is going to be more successful. Boyd appears to communicate more with his staff and customers and isn't scared to hear their worries.

2. Do you think there is a difference between being a manager and being a leader? Why or why not?