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Ken Private Limited Digitization Project Case Solution

Solution Id Length Case Author Case Publisher
1646 431 Words (3 Pages) Rupali Pardasani, Asha Bhandarker Ivey Publishing : W13347
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The Filipino team did not communicate their issues with the technology with the Indian team and the project manager, not even when asked by the manager. Their lack of experience in using and understanding such high technology plus the lack of communication between the two teams and the client led to Ken’s failure to meet the deadline and client’s requirements.

Following questions are answered in this case study solution

  1. What are the issue in the case that led to Ken Private’s failure to meet the client’s timeline and expectations?

  2. What should the COO Saiyumn Savarker do to ensure Ken Private’s successful delivery of the project?

Case Analysis for Ken Private Limited Digitization Project

1. What are the issue in the case that led to Ken Private’s failure to meet the client’s timeline and expectations?

Ken Private had the first experience of working on such a project that required a format completely different from those they were used to develop. Moreover, the digitalization required working on extremely high tech elements that many of the company’s employees were unaware of. Sharma, the project manager, decided to opt for a completely different strategy for the project and designed a team that was split between two countries; Philippines and India. The majority of the team was Filipino and only 20% of the team belonged to India. The work structure was divided in a way that the Filipino team had to work on the primary developments made by the Indian team. The Filipino team was not very well-versed with such high technology, they used simpler or no technology as it allowed them flexibility. But that’s not the main problem. The main problem in the case lies in the cultural differences between the two countries and their people.

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