Get instant access to this case solution for only $15

The Aravind Eye Hospital Madurai India in Service for Sight Case Solution

Solution Id Length Case Author Case Publisher
2465 1803 Words (7 Pages) V. Kasturi Rangan Harvard Business School : 593098
This solution includes: A Word File A Word File

Aravind had evolved from a small 20-bed facility to a 1,400-bed hospital by the year 1992. By that time, it has examined 3.65 million people and done 335,000 eye surgeries, approximately 70% of which were available for free for India's impoverished blind people. Dr. Venkataswamy, Aravind's originator, currently 74 years old, seemed to have an aim of spreading the Aravind concept to every region of the country, Asia, and Africa. The paper lays the groundwork for creating such a strategy. The free hospitals had the same kind of medical care like that as the paying ones. The doctors and the nursing staff were made to work in shifts in order to provide similar kinds of patient care and avoid any kind of discrimination. However, the paying hospitals had better medical infrastructure. The hospitals were facing some problems with respect to cash inflow because of the huge fixed cost. 

Following questions are answered in this case study solution

  1. Can you identify the key factors that have led to Aravind’s success? What has Dr. V’s role been in all this? 

  2. What has been the role of Aravind’s clinical and support staff in all this? Are they dedicated and altruistic or do they have an ulterior motive? 

  3. How are the satellite hospitals at Tirunelveli (best labeled T-Valley) and Then doing? 

  4. How do you evaluate the quality of service at the free hospital? At the paying hospital? 

  5. Are there any weaknesses at all with the Aravind model of delivering eye care?

Case Analysis for The Aravind Eye Hospital Madurai India in Service for Sight Case Solution

1. Can you identify the key factors that have led to Aravind’s success? What has Dr. V’s role been in all this? 

Aravind has completely utilized the concept of innovation. Living up to the cause of social responsibility and paying back to the community, Aravind developed an amazing organizational culture and ensured quality care for the patients. The major factors that led to Aravind’s success were the planning and strategy to wisely manage the finances. Aravind aggressively utilized the community outreach strategy to address the masses across the region. Aravind heavily focused on the training and development of its staff, therefore, inculcating its mission and values across different hierarchies of the organization. 

The alignment of a noble cause such as social benefit with a sound business plan is the biggest factor of success for Aravind. The exceptional financial management avoiding loans and debts translated into business stability and growth. The organization's purpose and objectives are adequately expressed, and indeed the stakeholders are perfectly linked with it due to their intrinsic passion for the cause. The economic concept of providing free medical care while donors handle customer recruiting and travel expenses have been known to be effective.

Dr. V had put his heart and soul into the success of the hospital. The operations of the entire hospital were smoothly running because of Dr. V's family. He had the vision to establish a quality hospital that could cater to the poor and rural population and thus his efforts turned the place into one of the largest eye hospitals in India. It was Dr. V's passion that led him to take several initiatives. He also made his fullest efforts to establish checkup camps. Dr. V smartly managed all the expenses and operations of the hospital. He successfully beat costs in different aspects of business which ultimately translated into the greater success of the hospital in the long run. It seems that Dr. V had a strong business acumen besides medical expertise.

2. What has been the role of Aravind’s clinical and support staff in all this? Are they dedicated and altruistic or do they have an ulterior motive? 

Aravind's eye hospital's care team is committed and philanthropic since employees get hired as well as mentored again from the initial concept. Individuals are not graduates of nursing programs; instead, caregivers undergo training from the organization. This is like receiving a distinguished education plus on-the-job coaching in one package. The dedication of the workforce to service, like Mr. V's, is like helping the world and also being religious. The personnel that was employed all had a strong desire to help the community world at large. Nonetheless, Dr. Venkataswamy eventually realized it was indeed critical to attend to the requirements of the staff. Professionals were encouraged to continue the study and produce publications in order to broaden their overall knowledge of the issue. The nursing staff was also schooled and retained by the group, providing them the chance to study while also earning money. During periods when the firm was profitable, professionals typically were compensated more than government-employed clinicians.

Get instant access to this case solution for only $15

Get Instant Access to This Case Solution for Only $15

Standard Price

$25

Save $10 on your purchase

-$10

Amount to Pay

$15

Different Requirements? Order a Custom Solution

Calculate the Price

Approximately ~ 1 page(s)

Total Price

$0

Get More Out of This

Our essay writing services are the best in the world. If you are in search of a professional essay writer, place your order on our website.

Essay Writing Service
whatsapp chat icon

Hi there !

We are here to help. Chat with us on WhatsApp for any queries.

close icon