Jextra Neighborhood Stores in Malaysia Case Solution

2. How should Chong do about the rumours of bribery and kickbacks to the category manager? 

Tim Chong should follow the Conduct Code while addressing the bribery and kickback rumours. The Conduct Code states that it is the responsibility of the supervisor to ensure that employees understand their ethical responsibilities and act according to it. Thus, Chong should hold the category manager accountable for his actions. The first step in doing so is to hold a separate confidential meeting with Alam where Chong candidly discusses about the rumours and informs Alam of the implications if the rumours are true. Holding a candid yet secretive meeting will not only give the impression that Chong has the best interests for the category manager but it will also serve as a warning if the rumours are true or a heads up for the category manager if these are just false rumours being spread by his colleagues. The second step needed to be taken by Chang is to send a general refresher to all category managers to follow the Jextra Conduct code. This can be done through courses, workshops etc. This needs to be done as research shows that if employees are led to behave that the only acceptable way for career growth is through unethical ways then they will perform to that measure and vice versa (Lumen Learning, 2021).