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Laura Wollen And ARPCO Inc Case Solution

Solution Id Length Case Author Case Publisher
1952 696 Words (3 Pages) Mary Gentile Harvard Business School : 393003
This solution includes: A Word File A Word File

Based on analysis of facts presented in case, Wollen has identified two things on which she can work for overall improvement of ARPCO culture and performance management. First thing on which she can work in collaboration of HR team is the improvement of HRIS system. HRIS can be amended to record the each person’s case examples, performance, appraisals by different supervisors, and experience; so that liking and discrimination can be avoided. Secondly, she should join hands with organization development team to create awareness to have a culture that is free of discrimination.

Following questions are answered in this case study solution

  1. Should Wollen recommend Lewis for the U.K. position? Is Abbott correct in saying that Wollen has made this too much of a personal issue?

  2. If she does recommend him, are there other steps she should take to ensure his success?

  3. If she does not recommend him, are there other steps she should take on his behalf or within the firm more generally?

Case Analysis for Laura Wollen And ARPCO Inc Case Solution

1. Should Wollen recommend Lewis for the U.K. position? Is Abbott correct in saying that Wollen has made this too much of a personal issue?

No, Wollen should not recommend Lewis for UK position. This is because of the situation created after a conversation between Wollen and Abbott. No doubt, Lewis has functional expertise by in this scenario more important is the guidance from the manager and soft skills. In order to gain the credibility of local UK employees, Lewis will be required to build relationships, and he is weak in this skill and will be having little support from Abott. To work collaboratively, there should be some common space between the employee and manager which is not evident in this case. Also, initial evaluation after six months will be done by Abbot who is not in favor of appointing Lewis. Keeping in view this conservative environment, if Lewis is assigned this new role; it will create many problems for him.

Yes, Abott is right declaring that Wollen has made it too much personal issue. This is because Abbot was trying to convince Wollen by elaborating the requirement of the new position and suddenly Wollen termed these remarks based on race and ego; ignoring the requirement of the position. Recommending an individualist for a role which requires strong collaboration clearly shows that Wollen has taken this issue as personal.

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