Southwest Airlines Nonstop Culture Flying High With Transparency And Empowerment Case Solution

As mentioned in the case study, Southwest has a culture of keeping its employees fulfilled by catering to all of their work-related needs to ensure that they perform at their best. Southwest Airlines culture is not centred around profits, rather it is a more people centric culture which involves keeping its stockholder, customers, employees and every other individual involved with the organization, happy and satisfied. Southwest Airlines does not promote a very uptight and formal culture, due to the leadership of CEO Herb Kelleher and currently Gary Kelly (Baker, 2015). Mr. Kelleher had promoted a fun culture which keeps employees comfortable, to the extent that he has been known to openly joke with employees.